Support

Get help with xhostd: how to reach the team, what to put in a report so the team can answer it quickly, and where to look for an answer first.

Contact us

Email support@xhostd.com, or send a message from the Feedback page in the console. A message from the console reaches the same team and carries your account with it.

What to include

Include the following details, where they apply:

• The project owner and name.
• The channel.
• The deployment identifier.
• The time, with its timezone.
• The result you expected.
• The result you got.
• The error text, with any secret removed.

Never send a token, a secret, an environment value, or your customers' data. The team never asks for one.

Find an answer yourself

Troubleshooting covers the most common failures and the checks to run for each.